Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at hello@shopenamel.com if you need to make changes. We'll do our best to accommodate your request before the order ships.

How will I know my order was placed successfully?
You'll receive a confirmation email with your order details shortly after placing your order. Be sure to check your spam folder if you don't see it.

Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options may be available at checkout.

Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future — stay tuned!

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package directly on the carrier's website.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Return Policy page for full details.

How do I start a return?
Email us at hello@shopenamel.com with your order number and reason for return, and we'll guide you through the process.

Products

Are your products safe for sensitive teeth?
Yes! All Enamel products are designed with enamel safety in mind. If you have specific dental concerns, we recommend consulting your dentist before use.

How do I use the mouthpiece toothbrush?
Simply apply toothpaste to the brush head, insert it over your teeth, and let the sonic vibrations do the work for 30 seconds. Check the product page for a full usage guide.

Still have questions?

Don't hesitate to reach out! Contact us at hello@shopenamel.com and we'll get back to you within 1–2 business days.